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Product · Aria — Conversational agent

No request falls into the void.

Aria is a multilingual AI agent that answers the phone, the voice widget on your site, and written messaging (chat, WhatsApp, SMS). She understands what the customer wants, qualifies, books or takes the order, routes sensitive cases to a human with the context, and logs everything. One conversational brain, three channels, at any hour.

Three channels, one logicPhone, web call and chat share the same intent engine and the same business rules.
Multilingual, 24/7Every request handled in the customer's language, including automatic switching when the profile is recognised.
EU hostingYour conversation data stays in Europe.
Hands overSensitive cases go to a human, with a context summary.

What Aria does

01 · Answer

Pick up on all three channels

Answers the phone in under 2 rings, or connects the web call within seconds; on chat, picks the thread back up even hours later. She understands intent in natural language — no "press 1 then 3" menus.

02 · Qualify and execute

Book without overbooking

Recognises a returning customer from the first word (VIP, allergies, preferred table, language), asks the useful questions, checks real availability and creates the booking or the order through the same APIs as manual entry. Never overbooking, never a commit without the customer's explicit confirmation.

03 · Hand off

Pass over with the context

When it's serious, hands over to the right person with a summary: the customer repeats nothing. On chat, staff can take over a thread at any moment — Aria then suspends her replies, and can resume afterwards.

04 · Notify

Reach out on the right channel

Sends the system's outbound messages on the right channel and in the right language: table ready, confirmation, invoice — with quick-reply buttons where the medium allows, and an explicit status on every send (sent / delivered / failed).

How it works

1

The request arrives

A call, a click on the voice widget, or a WhatsApp/SMS/chat message.

2

Aria understands and qualifies

She identifies the intent, loads the customer profile if there is one, and rephrases to confirm.

3

She resolves, books or hands over

A direct answer, an appointment set and visible in real time on the staff screens, or a human transfer with full context.

4

Plugged into your tools

Telephony (SIP/RTC), browser WebRTC, WhatsApp/SMS and your existing CRM. Live in a few days.

Who it's for

Growing companies Overwhelmed receptions & switchboards Healthcare, legal, real estate Home services & after-sales Multilingual teams

What stays human

Aria says she is an AI agentFrom the very start of the exchange, and never pretends to be human.
Customers can always ask for a personAria doesn't block access to your team, she organises it.
Sensitive cases go to a humanComplaints, negotiations, VIP clients: a clean transfer, with context.
When in doubt, she asksOn low confidence, Aria asks a clarifying question rather than guessing.
Judgement and the relationship stay yoursAria handles availability and structure; humans keep the decision and the bond.

Security & compliance

GDPR compliant · EUConsent collected before any audio processing, retention configurable per venue, data in Europe.
Full traceabilityEvery conversation turn transcribed, every business action correlated to its conversation in the audit log: who, when, what reason, what follow-up.
Bounded permissionsThe agent never has more rights than its system role; strict isolation between venues and between customers.
No third-party trainingYour conversations and customer data train no external model.

Pricing & rollout

  • Pricing on request — a package scoped to your perimeter, your sites and your volumes, with no hidden cost.
  • Deployment in a few days — connected to your telephony and CRM, with no heavy IT project.
  • One scope first — we start on one line or one request type, measure, then expand.